Returns & refunds

Food products

Because our jars are handmade, small-batch food, we can't accept returns of anything that's been opened, for food-safety reasons — that's standard practice for homemade food, not specific to us.

If something's wrong with your order

If your order arrives damaged, spoiled, or isn't what you ordered, contact us with your order details and a photo if you have one. We'll make it right — a replacement or a refund, whichever fits the situation.

Unopened jars

If a jar arrives unopened and you'd like to send it back, get in touch first so we know it's coming.

This page describes our general approach; it isn't a substitute for talking to us directly if something's gone wrong with your order. Email info@uncommonjars.com any time.